Privacy Policy

Effective Date: 13/12/2025

Last Updated: 13/12/2025

This Privacy Policy describes how AJ Appliance Service World (“the Company,” “we,” “us,” or “our”), an independent home appliance service and repair provider, collects, uses, and protects your personal information when you request a service, use our services, or interact with our website at ajapplianceserviceworld.in.

We are committed to the security and privacy of our customers’ information while operating strictly as an Independent Service Provider (ISP).

1. Information We Collect

We collect information necessary to accurately schedule, dispatch, and complete your requested appliance repair or maintenance service.

Category of Information	Specific Details Collected	Primary Purpose of Collection
Contact and Scheduling Data	Full Name, Service Address (Physical Location), Phone Number, Email Address.	To schedule appointments, dispatch technicians to the correct location, confirm service details, and provide billing receipts.
Appliance and Service History	Appliance Make, Model Number, Serial Number, Age of Appliance, Detailed Description of the Problem, Warranty Status.	To facilitate accurate diagnosis, order correct parts (potentially non-OEM), and maintain a detailed service record for future visits.
Financial and Transactional Data	Payment Method Information (Processed by secure third-party payment processors), Invoices, Transaction IDs.	To process payments for services rendered and maintain legally required financial records. (We do not store full credit card details on our servers).
Website Usage Data	IP Address, Browser Type, Pages Visited, Time Spent on Pages, Referring Website, Device Type.	To analyze website performance, troubleshoot technical issues, and support our Google Ads campaigns (see Section 4).

2. How We Collect Your Information

We collect information from the following sources:

• Direct Interaction: When you call us, submit a service request form on our Website, chat with a representative, or communicate with a technician.

• Automated Tracking: Through the use of cookies and tracking technologies as you navigate our Website.

• Third-Party Referrals: From scheduling platforms or sometimes from manufacturers (in which case we act strictly as the ISP and not their official agent).

3. Use of Your Personal Information

Your data is used solely for the following specific and necessary business purposes:

• Service Fulfillment: To confirm, schedule, and execute the requested home appliance repair service at your specified address as an Independent Service Provider.

• Customer Support: To communicate important information about your service, answer inquiries, and resolve disputes.

• Invoicing and Accounting: To generate accurate invoices and process payments securely.

• Warranty Management: To track and manage service warranties provided by us (our labor warranty) and the original manufacturer’s parts warranty.

• Marketing (with Consent): To send service reminders, special offers, or maintenance tips, only if you have opted in. You can easily opt-out at any time.

4. Third-Party Sharing, Cookies, and Advertising

We adhere strictly to Google Ads policies requiring transparency on data sharing and tracking.

• Service Providers: We share information with trusted third parties who assist us in operating our business. These include:

  • Dispatch/Scheduling Software: To route and manage our independent technicians efficiently using your service address.

  • Payment Gateways: To securely process your payments.

  • Google Analytics & Ads: We use these services to understand how visitors use our Website, measure the performance of our advertisements, and to deliver personalized ads (Remarketing).

• Cookies and Tracking: Our Website uses cookies and other tracking technologies. These tools are used by us and by third-party vendors, including Google, to serve advertisements across the Internet based on your prior visits to our Website.

• Opt-Out: You have control over how Google uses your data for advertising. You can adjust your preferences by visiting Google’s Ad Settings at https://myadcenter.google.com/. You may also opt-out of other third-party tracking by visiting the Network Advertising Initiative opt-out page at [suspicious link removed].

5. Data Security and Retention

• Security: We employ industry-standard security measures, including SSL (Secure Socket Layer) encryption on our Website, to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• Retention: We retain your service and contact data for as long as necessary to fulfill the purposes outlined in this policy, including maintaining service history for future reference and complying with legal and tax obligations.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, and withdraw consent for marketing communications. To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact Us

For any questions regarding this Privacy Policy or our practices, please contact us:

AJ Appliance Service World

• Address:

  No 35-1/85, Kadampur Muniyappankovil Street, Kichipalayam, Salem – 636015

• Phone:

  +91 9597562600

• Email:

  ajapplianceserviceworld600@gmail.com